We strongly recommend that you read through the full terms and conditions of your operator.
Please click here for the full booking conditions...
And here for important information...
If you have any further queries or would like to book this holiday please give one of our chalet advisors a call on 01822 617761.
A full copy of the booking terms and conditions are available in advance upon request and will be sent to you at the time of booking.
A brief summary of the booking conditions are listed below;
Deposits
A non-refundable deposit of £175 per person will be required to book this chalet. If booking within 12 weeks of departure the full balance will be due at the time of booking.
Late booking fee
Due to the extra administration required to handle late bookings, a minimum charge of £20 will be made for bookings made within 31 days of departure.
Amendment fees
If you wish to change any details of your booking we will do our best to help. However, in the case of major changes (such as those that will lower the basic price of your holiday or that would cause your holiday to cease being a package holiday) will be treated by us as a different holiday and cancellation charges apply. Changes to your accommodation and flight within 70 days prior to departure will also be treated by us as a different holiday and will also incur cancellation charges.
Group Discounts
If applicable are always calculated on the initial numbers booked and confirmed. Any additional passengers added at a later date do not qualify for group discount calculations.
Deals or offers
Deals or offers relating to ski passes/ski equipment such as '2-for-1' must be added at the time of booking.
Ski/board carriage
There is a charge for ski/board carriage please check with our team.
Cancellation terms
If You Cancel Your Holiday
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your holiday, the cancellation charges below are payable (including extras) from the date we receive written confirmation. The more notice you give us, the less we charge. The person who made the booking is responsible for this charge.
Please remember that for some holiday arrangements (in particular scheduled carriers) the cancellation charges may be 100% cancellation fee as soon as the booking is made and the ticket issued. In these instances, the charges below are as a % of the cost of all the remaining arrangements and the non-refundable charges will be added to these.
In some cases, you may be able to transfer your booking to another person who satisfies all the conditions of your booking. Please call us to see if this is possible and see the section below ‘Transferring Your Booking’. Both you and the new traveller are responsible for paying all costs incurred in making the transfer.
The number of days prior to departure is taken to be from the day on which written notice is received by us: cancellation 70 days or more prior to departure = loss of deposit
Europe
56-69 days = 35%
28-55 days = 55%
14-27 days = 75%
7-13 days = 95%
6 days or less = 100%
USA, Canada, Japan, all other destinations
56-69 days = 35%
0-55 days = 100%
Note: if the reason for the cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
You can cancel your booking without paying cancellation charges if the performance of your package is significantly affected by unavoidable and extraordinary circumstances. In such an event, we will arrange for your booking to be terminated and for you to receive a full refund. We will be under no further liability to you.
Once you have cancelled your booking we will send you a cancellation invoice (by email). If you have not received this within 14 days, please contact us.
Your holiday includes (unless otherwise stated): Chalet Board accommodation (see our 'What's on The Menu' button on the chalet page), return travel and transfers, airport/airline taxes, air passenger duty and VAT, Resort representative services, bath towels and soap (please remember to bring hand towels), bed linen.
Indulgence Packs are available at an additional charge if you would like extras such as bathrobes, champagne, chocolates and toiletries.
Your holiday does NOT include: meals out on staff days off, travel to and from your UK airport, flight or travel supplements where applicable, lift passes, ski school, ski hire, carriage of skis/snowboards on European flights (usually £45), tolls or national park entry fee for cars, baggage in excess of allowance, insurance, local European taxes* (Tax de Sejour), meals on European charter flights. Late Booking charge of approximately £20 for bookings made within 31 days of departure.
*The tax is collected by the holiday operator reps and paid locally to the authorities.
The holiday operator holds an Air Travel Operator's License granted by the Civil Aviation Authority (CAA). The ATOL number is 2036. In the unlikely event of the operator's insolvency, the CAA and ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid in advance of your holiday. This operator is also a member of ABTA, membership number V2151, and therefore obliged to maintain a high standard of service to you by ABTA's Code of Conduct.
For your additional protection Chaletline are members of the Travel Trust Association (TTA) No R7209. Further information is available by clicking here.